EPR Elect Protect Response

EPR SECURITY - THE FULL SPECTRUM SECURITY COMPANY

The name EPR has become synonymous with sound security and is widely recognized as being one of the leaders in the electronic security industry.

The company was established in 1994, and has grown from strength to strength over the years.

EPR has developed into the number one security supplier in RANDFONTEIN and has gained an enviable reputation for it's stability and the quality of it's products and services.
EPR is now operating in Randfontein, Krugersdorp and Westonaria with our control centre based in Randfontein. E.P.R (Pty) Ltd is a corporate member of SAIDSA (South African Intruder Detection Services Association) the controlling body of the electronic security industry and complies with all standards set by the governing body.

All our employees are registered with the Private Security Industry Regulatory Authority (SIRA), and received their training from a SIRA accredited training centre.

1. SAIDSA Member

As a member of SAIDSA we undertake to:

confirm and abide by the constitution and by-laws of SAIDSA and fulfil the requirements as laid down by the Private Security Industry Regulatory Authority (old Security Officer’s Board);
act with integrity, dedication and responsibility at all times, uphold standards and avoid any action contrary to the public interest;
decline to act in professional capacity unless capable, qualified and competent to do so.

SAIDSA is actively involved in negotiations with SAIA (South-African Insurance Association) to establish a national standards’ board similar to the well known VESA in the motor industry.

We hereby include a copy of our SAIDSA membership as approved installer, monitoring centre and armed reaction service provider.

2. SIRA Registration

EPR and all staff members are registered with the SIRA, and all staff received and is receiving training on a continues basis at accredited SIRA training facilities.

3. SETA

Our company is one of only 187 out of 4 524 registered security companies that registered with the SASSETA. As such we have an internal skills development plan in place conforming with the relevant Skills Development legislation.

We further have in our employment an accredited SETA assessor.

4. Control Room

Our 24 hour SAIDSA approved control room is situated in Randfontein, supported by a network of repeater sites to assure 24 hour radio contact with all our vehicles and the receiving of alarm radio signals.

Our control room is manned 24 hours by professionally trained personnel.

5. Fleet

We currently have the following vehicles in our fleet:

24 Reaction vehicles
11 Technical support vehicles
2 Transporters

6. Technical Support

Our technical department currently consists of technical teams and one technical manager for the installation and repair of all electronic security equipment including but not limited to alarm systems, intercoms, gate motors, CCTV’s and electric fence applications.

An after hour technician is available at all times.

7. Armed Response

All our reaction vehicles are manned by one fully trained security officer, uniformed and armed with a 9mm fire-arm.

In terms of the SIRA Act, EPR provides the fire-arms to the security officer’s. No security officer is allowed to work with his own fire-arm.

All reaction officer’s have completed the competency certification as required in terms of the new fire-arm Act.

All reaction vehicles are equipped with mobile and portable two-way radio’s for 24 hour communication with our control room.

8. Staff

8.1 Remuneration

All staff members are remunerated above the minimum prescribed rate in terms of the Sectoral Determination applicable to Security personnel, thereby eliminating any strikes and assuring a stable staff turn-over.

8.2 Disciplinary procedure

A comprehensive disciplinary code and process is in place that complies with all relevant legislation and enforced by an internal legal department.

8.3 Availability

Sufficient staff are employed, and additional staff are acquired when and if necessary. Back-up staff are available on a 24-hour basis.

EPR keeps proper records of all staff members including:

ID
SIRA registration
Training certificates
Personal details

9. Supervision

At all times a supervisor (s) is on duty to conduct ad-hoc visits to all sites and reaction vehicles to inspect the level of service.

Top management is actively involved in the ad-hoc conducting of visits.

10. Company liaison

In addition to the supervisor (s), the client will have direct contact via cell or telephone to top management to assist when and where possible.

11. Response procedure

At EPR the closest vehicle is dispatched as and when a signal is received in the control room. We have the following priority schedule:

Duress phone-in 1
Panic 2
Burglary 3

12. Response times

A response time is subject to the following:

Relation between position of vehicle and alarm address;
Weather conditions;
Street conditions and road signs;
Accidents;
Any other unforeseen factor.

We are however obliged in terms of the by-laws of SAIDSA to provide an average response time of not more than 15 minutes in any given area.

13. Public liability

EPR has a sufficient public liability cover in place to cover incidents relating to inter alia arrests and incidents involving fire-arms.